Shipping policy

Last updated: October 2, 2026

Destinations and dispatch location

We currently deliver to Hong Kong SAR, Japan, South Korea, the United States and Canada. Delivery to mainland China and other destinations is not currently available. All orders are dispatched from our fulfilment location in Shanghai, China.

Opening-period complimentary shipping

During our opening period, standard shipping is complimentary for all orders to the destinations listed above, with no minimum order value. The shipping charge at checkout is zero. No end date has been announced. We may introduce an order-value threshold or new shipping rates for future orders; the charge shown when you place your order will continue to apply to that order.

Dispatch and transit times

In-stock orders are normally dispatched within 1–2 business days after successful payment and receipt of complete delivery information. Business days mean Monday to Friday, excluding public holidays at our Shanghai fulfilment location. A different dispatch schedule will be disclosed before purchase for any item that needs one.

This is the time to prepare and hand your order to the carrier, not the time to arrive at your address. Transit time depends on the destination, carrier, customs clearance and local conditions. Please contact support@miroin.studio before ordering if you need an estimate for a particular destination or deadline. We do not guarantee an arrival date unless we expressly agree to it.

If we cannot dispatch within the agreed time, we will contact you with the available information and the option to agree to a delay or cancel for a full refund, in accordance with applicable law. A delay does not remove your statutory rights.

Packaging and tracking

We package fragile ceramics and artworks carefully for transit. Once dispatched, we will provide the available carrier and tracking details. Tracking updates may take time to appear after handover. Please contact us if tracking stops updating or delivery appears overdue so that we can investigate with the carrier.

Customs and import duties

MIROIN covers the applicable destination import duties and import taxes on orders delivered to our supported destinations. You do not need to pay these charges separately.

If a carrier or customs authority requests payment of import duties or taxes, please contact support@miroin.studio with your order number and the payment notice before paying, so that we can verify the request and arrange settlement. If you have already paid these charges, please send us the receipt; we will reimburse the verified destination import duties and import taxes for your order.

You may still be asked to provide recipient information or documents required for customs clearance. Please contact us if you need help.

Delivery details and issues

Please provide a complete address and a valid contact number where required for delivery. If you notice an error, contact us immediately; changes may no longer be possible after dispatch. We will help investigate lost, delayed or returned parcels. We do not automatically treat a tracking scan as overriding evidence that an order was not received, or exclude our responsibilities under applicable law.

If a parcel is returned because of incorrect delivery details or an unclaimed delivery, we will contact you about the available resolution and any reasonable, lawful re-delivery costs before charging them. This does not affect rights arising from our error, a carrier issue or mandatory consumer law.

Damage and returns

If an item arrives damaged or is incorrect, please contact us promptly with your order number and, where reasonably possible, photographs. An unboxing video is not required. Please read our Return and Refund Policy. Returns are handled through our Shanghai fulfilment location; contact us for instructions before sending a parcel.

Contact

Miroin Studio Limited (Hong Kong)
support@miroin.studio

Customer correspondence address: Miroin Studio Limited, No. 301, Lane 222, Yehui Road, Qingpu District, Shanghai, China, postcode 201703. This is our customer correspondence address, not our registered office.