Refund policy

Last updated: October 2, 2026

Our approach to returns

MIROIN offers artist ceramics and collectible objects, many of which are individual works. Except where applicable consumer law gives you a right to cancel or return, we do not accept returns or exchanges for a change of mind, personal preference, or choosing an unsuitable size. Please review the photographs, dimensions, condition notes and description before ordering, and contact support@miroin.studio if you need further information.

Damage, defects or an incorrect item

If your order arrives damaged, has a quality defect, is materially different from its description, or contains an incorrect item, please contact us as soon as reasonably possible. We recommend reporting visible transit damage within 7 days of delivery to help us investigate with the carrier; this recommendation does not limit your statutory rights or exclude defects discovered later.

Please include your order number, a description of the issue and, where reasonably possible, photographs of the item, packaging and shipping label. An unboxing video is helpful if available, but is not required. Retain the item and packaging where safe to do so, and do not attempt repairs before contacting us.

Handmade characteristics and condition

Variations in brushwork, glaze, firing, shape or texture may form part of the character of an individual work where accurately described. A characteristic or condition issue clearly disclosed before purchase is considered as part of the item description. This does not excuse an undisclosed defect, material misdescription, transit damage, or any failure to meet applicable statutory quality or safety requirements. Small differences caused solely by screen settings are possible, but a material mismatch with the description remains subject to your legal rights.

How we resolve an issue

We will assess the issue and offer the remedy required by applicable law, which may include a refund, repair or replacement. As many works are unique, an identical replacement may not be available. We will not substitute another work or require store credit instead of a refund to which you are entitled. We will explain the proposed resolution before asking you to return an item.

Return arrangements and costs

Contact us before sending a return so that we can provide safe packaging instructions, a return reference and the correct Shanghai return address. Our fulfilment and return location is in Shanghai, China. Please use only the return address and recipient details confirmed by customer care for your return. Contacting us first helps us identify the return and does not remove a statutory right to return.

For verified damage, defects, incorrect items or material misdescription, MIROIN will arrange or cover reasonable necessary return shipping costs. We will advise if a damaged item does not need to be returned. Where a change-of-mind return is required by applicable law, the customer pays return shipping unless that law requires otherwise. No restocking fee applies to remedies for faulty or incorrect goods. Pack returns securely and use a tracked service; we will not make an unlawful deduction for a return.

Refunds

Once a refund is agreed, we will initiate it promptly, normally within 3 business days, using the original payment method unless you agree to another lawful method. Any shorter statutory deadline applies. Where a lawful inspection or return is needed, we will explain this without delaying a refund beyond the applicable legal deadline. The time for funds to appear depends on your bank or payment provider. For an order cancelled because we cannot fulfil it, we refund the full amount you paid us.

Cancellation before dispatch

Please email us immediately if you wish to change or cancel an order before dispatch. We will check whether this is still possible; it may not be possible once fulfilment has begun. This does not limit any mandatory cancellation rights or your right to cancel when we cannot dispatch within the agreed time.

Mandatory consumer rights

This policy does not exclude, restrict or replace rights that cannot lawfully be waived. Where local consumer law provides a withdrawal period, a longer defect reporting period, or additional remedies, those rules take priority. In particular, where South Korean e-commerce law applies, consumers generally may withdraw within 7 days of receiving goods, subject to the statutory conditions and exceptions; an item being unique does not by itself remove that right. Contact us to exercise a statutory right. Mandatory protections in Hong Kong, Japan, the United States, Canada and any other applicable jurisdiction remain unaffected.

Contact

Miroin Studio Limited (Hong Kong)
Email: support@miroin.studio

Customer correspondence address: Miroin Studio Limited, No. 301, Lane 222, Yehui Road, Qingpu District, Shanghai, China, postcode 201703. This is our customer correspondence address, not our registered office.